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Customers were struggling with paying their bills digitally. Through careful alignment with stakeholders, we worked to make this process smoother and more intuitive.
Users faced unnecessary hurdles when opening a BNP Paribas account online. Using analytics and benchmarking, we aimed to make the process as frictionless as possible.
As data sources grew increasingly complex, the Belgian Police lacked a dedicated, cross-device platform. We prototyped and tested efficient access to these important channels.